【Purchasing Process & Important Notes】

This page guides you through the purchasing procedure for artworks. While sales are conducted directly by the artist, we are committed to operating with standards comparable to international galleries.

1. Inquiries about Artworks

• If you are interested in a specific artwork, please contact us via the Inquiry Form.
• We are happy to provide detailed information regarding works without listed prices, as well as further details on materials, techniques, concepts, and more.
• We will also inform you of the current inventory status and the availability of commissioned works (made-to-order).

2. Quotations

• After confirming your purchase intent via email, we will create a formal Quotation including the following items:
  • - Artwork Price
  • - Consumption Tax (Applicable only to sales within Japan; international shipments are tax-free).
  • - Shipping Costs (Varies by country and region).
  • - Estimated Customs Duties & Import Taxes (We provide a calculated estimate; however, the actual tax amount is determined by local customs authorities upon entry. Please note that these costs are the buyer's responsibility).
• We will also provide an estimated lead time for delivery (typically 2 to 12 weeks, depending on the artwork).
• The quotation is valid for 15 days.

3. Payment

• We use PayPal for secure and reliable transactions.
• We will send an invoice to your designated email address. Please review the details and follow the instructions to complete the payment.
• You can pay via credit or debit card even if you do not have a PayPal account. However, in some countries or regions, creating a PayPal account may be required to process card payments.
• For security and fraud prevention, we strongly recommend using a credit card or account registered in the purchaser's own name.
• Please be aware that for high-value transactions, PayPal may require Identity Verification (KYC).
• Note: We plan to support direct credit card payments and other payment methods in the future.

4. Production (For Commissioned Works)

• For commissioned works, production will commence once preparations are complete following payment confirmation (usually within 2–7 business days).
• Since each piece is created individually, the production period varies for each artwork (details will be provided with your quotation).

5. Packing & Shipping

• Upon completion, the artwork will be packed to optimal specifications in consultation with professional art handlers. The standard specification includes high-density cushioning, moisture-proof packaging, and double-boxing. (Specifications may vary depending on the size and weight of the work).
• Shipping includes insurance, and we will provide you with a tracking number.
• For International Shipments (countries and regions outside Japan): The purchaser is responsible for the additional customs duties and import taxes. (We will provide a rough estimate at the time of quotation).

6. Inspection upon Arrival

• Please unpack and inspect the artwork, packing materials, and exterior box on the day of arrival.
• In the unlikely event of damage, please contact us within 48 hours of receipt with photos of the following:
  • a. Condition of the exterior box
  • b. Condition of the packing materials
  • c. Damaged areas of the artwork
  • d. Image showing the shipping label

Important:
If 48 hours have passed, shipping insurance may no longer be applicable.
Please keep all packing materials and the exterior box until the insurance review is completed.

7. Cancellation & Return Policy

• We do not accept cancellations or returns after the payment has been processed.
• Exceptions:
  　- If the artwork arrives damaged.
  　- If the wrong item was delivered.
  In these cases, we will provide appropriate compensation or support.

8. Edition & Certificate of Authenticity (COA)

• Depending on the specifications, the artwork will be accompanied by a Certificate of Authenticity indicating the edition number or year of production.
• For commissioned works, the certificate will be issued after production is complete.